Thank you for shopping at Twicso. We strive to ensure that our customers are fully satisfied with their purchases. If you are not entirely happy with your purchase, we're here to help.

Replacement Policy

• You have 3 days from the date you receive your item to request a replacement.
• To be eligible for a replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Several types of goods are exempt from being replaced, such as perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Refunds

• As of now, we do not offer refunds. However, you can request a replacement within the specified period.
• If your replacement request is approved, we will send you a new item.

Return Shipping

• To return your product for a replacement, please contact our support team at support@twicso.shop.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Non-Returnable Items

• Gift cards
• Downloadable software products
• Some health and personal care items

Contact Us

If you have any questions about our refund policy, please contact us at support@twicso.shop.