Q: How can I contact Twicso for support?
A: You can reach out to our customer support team at support@twicso.shop. We are here to assist you with any inquiries or issues you may have.

Q: Do you offer refunds?
A: We do not have a refund policy. However, we offer a 3-day replacement policy for any defective or damaged products. Please contact us within 3 days of receiving your order to arrange a replacement.

Q: What payment methods do you accept?
A: We accept various payment methods including credit/debit cards and other secure online payment options.

Q: How long will it take to receive my order?
A: Delivery times vary depending on your location and the shipping method chosen at checkout. Typically, orders are delivered within 5-10 business days.

Product-Specific Questions

Q: What is the Derma Roller 0.5 Mm Hair & Skin System?
A: The Derma Roller 0.5 Mm Hair & Skin System is a microneedling tool designed to enhance the health and appearance of your skin and hair. It features 0.5 mm needles that create tiny punctures in the skin to stimulate collagen production and improve product absorption.

Q: How do I use the Derma Roller?
A: To use the Derma Roller, gently roll it over the desired area in different directions (horizontal, vertical, and diagonal) for a few minutes. Ensure your skin is clean before use, and follow up with a suitable serum or moisturizer.

Q: Is the Derma Roller safe to use?
A: Yes, the Derma Roller is safe for home use when used correctly. It is important to sanitize the roller before and after each use and avoid using it on irritated or broken skin.

Q: How often should I use the Derma Roller?
A: For optimal results, use the Derma Roller 1-2 times a week. Overuse can cause skin irritation, so it’s essential to allow your skin time to heal between sessions.

Q: Can the Derma Roller help with hair growth?
A: Yes, the Derma Roller can help stimulate hair growth by promoting blood circulation and encouraging the absorption of hair growth products.

Q: What should I do if I experience skin irritation after using the Derma Roller?
A: If you experience skin irritation, reduce the frequency of use and ensure you are not applying too much pressure. If irritation persists, consult with a dermatologist.